iKnow

The Effect of Retail Service Quality on Customer Loyalty: the Mediating Role of Customer Satisfaction and Trust
Research Output | Dar Al-hikmah Library | IIUM Only

Intense competition within the retail industry made it vital to gain a clear understanding regarding the factors that affect customer loyalty towards retailers. It is utmost important for retailers to sustain their prominence through enhancing their base of loyal customers. Keeping this issue in mind, the present study aspires to investigate the fa

The Garden of Knowledge and Virtue: a Tale of Necessity and Duty
Research Output | Dar Al-hikmah Library | IIUM Only

This paper addresses the perceptions and practices of doctorate candidates at the International Islamic University Malaysia (IIUM) toward its vision of devoting educational efforts for restoring the dynamic role of the Muslim Ummah in all fields of knowledge and intellectual discourse. It investigates to what extent they possess competent research

Mediation Institutions
Research Output | Dar Al-hikmah Library | IIUM Only

Mediation has recently become popular alongside the other means of alternative dispute resolution (ADR) mechanisms. The interest in mediation is universal, and the rise of mediation is global. In Malaysia, mediation is still at the beginning phase, and is still not a widely-acknowledged ADR means, both in private mediation or court-based mediation.

Negotiation: Types and Ethical Issues
Research Output | Dar Al-hikmah Library | IIUM Only

Negotiation is an alternative and yet peaceful means of resolving a dispute, which can be utilised by people or entities to settle their differences through compromise or agreement that would allow the parties to continue to maintain their mutually beneficial relationship after the resolution of their differences. Negotiation is a non-adjudicative,

Covid-19 Will not Unravel Globalisation
Research Output | Dar Al-hikmah Library | IIUM Only

Although the Covid-19 may not succeed in unravelling globalisation, its impact on free trade is undeniable, hitting the world economy the hardest and even some mega projects, like China’s Belt and Road Initiative, are not immune to it. - NSTP file pic, for illustration purposes only.11/5/21, 4:18 PM Covid-19 will not unravel globalisation https:/

Coronavirus, God's Message to Man: Who Reads It?
Research Output | Dar Al-hikmah Library | IIUM Only

There is no doubt that the universe moves within a precise, well-organized system that never derails, “Indeed, all things We created with predestination.” (Al-Qamar: 49). Certainly, covid-19 pandemic has been created with predestination, and it carries a message from its Creator to the inhabitants of the earth. “And never would your Lord have

Globalization Will Get Through Covid-19 Pandemic
Research Output | Dar Al-hikmah Library | IIUM Only

Today, there are more than 30 million confirmed cases of Covid-19 worldwide and about one million death, touching almost every corner of the world. This shows how serious and how fast this deadly pandemic spreads! When it ends, no one knows! Is it transitory, may be! Will it stay with us and we have to live with it, possible! Would it unravel globa

Afghan Peace Talks Historic Opportunity to End 4 Decades of War
Research Output | Dar Al-hikmah Library | IIUM Only

Today, the long-awaited intra-Afghan peace negotiation commences in Doha, Qatar. This vitally important direct negotiation between the Afghan government and the Taliban represent a step forward in ending the war and bringing a just and durable peace to Afghanistan.11/5/21, 3:1 1 PM COMMENT | Afghan peace talks historic opportunity to end 4 decades

Extradition Stops Where Asylum Granted
Research Output | Dar Al-hikmah Library | IIUM Only

The Minister in the Prime Minister’s Department Mohd Redzuan Md Yusof stated that Malaysia will not extradite ethnic Uighur refugees to China and will allow them safe passage to a third country should they feel their safety is at risk. The position taken by the minister is compatible with contemporary international law, which gives every Sovereig

Will Covid-19 Unravel Globalisation?
Research Output | Dar Al-hikmah Library | IIUM Only

The World Health Organisation (WHO) first declared Covid-19 a global health emergency in January 2020. Since then the virus has rapidly spread across the world. Today, there are more than 27 million confirmed cases of Covid -19 worldwide and about 900,000 death, touching every continent save Antarctica.11/5/21, 3:52 PM LETTER | Will Covid-19 unrave

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