iKnow

Customer Satisfaction Toolkit for Iso 9001:2000
Knowledge Resources | Dar Al-hikmah Library | Public Access

Subject(s): Consumer satisfaction -- Statistical methods | Questionnaires | Customer services -- Quality control | Quality assurance -- Management | ISO 9001 Standard Contents:System and science of measurement -- Customer needs assessment - Customer satisfaction measures -- Customer complaint resolution -- Analysis and decision making : ba

self-Disclosure in Psychotherapy
Knowledge Resources | Dar Al-hikmah Library | Public Access

Subject(s): Psychotherapy | Self-disclosure | Psychotherapist and patient Contents:The nature of self-disclosure -- Clinical perspectives on patient self-disclosure -- Research perspectives on patient disclosure -- Patient disclosure : the outcome controversy -- Multicultural perspectives on patient disclosure -- Historical perspectives on

Mary Shelley's Frankenstein : a Sourcebook
Knowledge Resources | Dar Al-hikmah Library | Public Access

Subject(s): Shelley, Mary Wollstonecraft, 1797-1851. Frankenstein | Frankenstein (Fictitious character) | Science fiction, English -- History and criticism | Horror tales, English -- History and criticism | Scientists in literature | Monsters in literature Holdings: ,Book - General,Gombak Campus Library,General Collection,Open She

judeo-Christian Perspectives on Psychology : Human Nature, Motivation, and Change
Knowledge Resources | Dar Al-hikmah Library | Public Access

Subject(s): Psychology and religion | Judaism and psychology | Christianity -- Psychology Holdings: ,Book - General,Gombak Campus Library,General Collection,Open Shelf,BF51J92M 2005,Available,00011035611

1857 in the Muslim Historiography
Knowledge Resources | Dar Al-hikmah Library | Public Access

Subject(s): Muslim -- History -- India | India -- History -- Sepoy Rebellion, 1857-1858 | India -- Biography -- Kings and rulers Holdings: ,Book - General,Gombak Campus Library,General Collection,Open Shelf,DS478E34C 2007,Available,00011064057

The Poems of John Keats : a Sourcebook
Knowledge Resources | Dar Al-hikmah Library | Public Access

Subject(s): Keats, John, 1795-1821 -- Handbooks, manuals, etc. -- Criticism and interpretation Holdings: ,Book - General,Gombak Campus Library,General Collection,Open Shelf,PR4837P744S 2003,Available,00011035955

The Poems of W.b. Yeats : a Sourcebook
Knowledge Resources | Dar Al-hikmah Library | Public Access

Subject(s): Yeats, W. B. 1865-1939 (William Butler), -- Poetic works Holdings: ,Book - General,Gombak Campus Library,General Collection,Open Shelf,PR5908P58P744O 2004,Checked out,00011035957

British Fiction of the 1990s
Knowledge Resources | Dar Al-hikmah Library | Public Access

Subject(s): English fiction -- History and criticism -- 20th century Holdings: ,Book - General,Gombak Campus Library,General Collection,Open Shelf,PR881B862B 2005,Available,00011035959

Language and the Mind
Knowledge Resources | Dar Al-hikmah Library | Public Access

Subject(s): Psycholinguistics Holdings: ,Book - General,Gombak Campus Library,General Collection,Open Shelf,P37F454L 2005,Available,00011035960

The Macroeconomics of Global Imbalances : European and Asian Perspectives
Knowledge Resources | Dar Al-hikmah Library | Public Access

Subject(s): Macroeconomics | International economic relations | Regional economic disparities Contents:Issues for the Europe-Asia monetary and financial dialogue / Richard Portes -- A few thoughts on global imbalances / Jacques de Larosiفere -- A world out of balance? / Angel Ubide -- Global imbalances and regional monetary cooperation /

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