Summary: Overall c-service quality is an important factor in the e-commerce business context. Organizations are competing to meet and exceed the quality expectations of their customers. Service firms that are purely providing services like banks are trying to brand themselves to retain and enhance their customer pool. However, in literatur

Summary: The requirements elicitation is considered as the foremost important activity of software development process with ultimate goal of requirements finalization for anticipated project. It is well accepted in the software engineering domain that an effective requirements elicitation process vitally contributes in success of software deve

Summary: usiness process management is becoming popular in business, and offers effective and efficient operations. Business process modelling is a way of representing an organisation to enable its analysis and improvement. A business-friendly modelling is very helpful for business people, and can also act as a communication tool between them

Summary: Despite the growing numbers of Technology savvies ascribed to the massive digitisation in many forms, sizes and context of use; the user experience frustrations are still mushrooming as a consequence of difficult interactions and poorly design user interfaces. Nevertheless, the origin of poorly designed features on systems, products o

Summary: As Information Technology Outsourcing (ITO) grows in complexity, there is a call for effective management of ITO relationship to reduce risks. This study integrates theoretical concepts from resources based view and social exchange theory with existing research on ITO to understand the process of ITO decisions and implementations in f

Summary: E-procurement in public administration is not an old phenomenon. Although its existence is just recent, two focal issues are significant to be investigated. First is the proven realization of its forecasted success. Second is the factors that influence the use that leads to the success. Therefore, the study was conducted to address th

Summary: It is estimated that about 2000 deaf children are born each year in Malaysia. Most deaf Malaysian children have very poor speech intelligibility. Reduced intelligibility severely compromises communication and social interaction for affected individuals. Although speech deficiencies in the deaf are quite difficult to overcome, learning

Summary: Assessing learners’ answer is a time consuming task that makes teachers or educators cut down the time they can devote to other important tasks. In fact, many academic examinations make heavy use of questions that require learners to write one or two sentences and which are worth for some amount of marks. These short answer question

Summary: Previous strategic information systems planning (SISP) studies have highlighted that an ideal SISP practice should emphasise on organisational learning (OL) in their SISP approach. Surprisingly, studies focusing on the extent of OL and its contextual factors are lacking. This study aims to develop and validate a model for assessing SI

Summary: Mobile Commerce also known as M-commerce is thought to be the next big phase in technologically dependent society after following E-commerce era. Mobile commerce has been a huge success in terms of individuals’ adoption in some markets like Japan, while, surprisingly, not as flourishing in others. However, its adoption and level of