The consciousness of service quality has been catching the light worldwide. The aim of this paper is to identify the differences in service quality of retail banking between Auckland and Kuala Lumpur. This research surveyed a sample of 236 bank customers from both places, consisting 115 New Zealander from Auckland and 121 Malaysian from Kuala Lumpu

Type-II Diabetes Mellitus (T2DM) patients have high prevalence of cardiovascular disease (CVD) and high morbidity and mortality. They present with other co-morbidity and suffer from its complications. Thus, modifiable cardiovascular risks assessment and glycaemic control should be analyzed for prevention and early intervention.The 5th Asia Pacific

The ASEAN-China Free Trade Area (ACFTA) provides certain challenges, implications and opportunities to their member-countries. Faced with globalization of ACFTA, the issues articulate a number of propositions for SMEs in the region. The purpose of this paper is to address issues related to the readiness of Small and Medium Enterprises (SMEs) in fac

This lecture described the definition, diagnosis, clinical assessment and management of osteoarthritis

The late December 2013 flood is a land tsunami that has largely affected Kelantan, Malaysia especially in place like Manek Urai. This is the first time in Malaysia history, where the flood level reached more than 100 feet in many places. Due to an unprecedented rise of sea level and monsoon rains, the amount of water that reach the villages and tow

Sentence variety is a fundamental aspect in writing to avoid stereotypes, thus makes writing more interesting. It is taken more seriously when it comes to assessment (based on the IELTS Writing Band Descriptors), compared to teaching. Students seem to be reluctant to learn more about it, and teachers are reluctant to teach (Saddler, 2007). With the

Online transaction for business and individual purchases is now becoming routine works for the users worldwide due to the inception, development and rapid expansion of World Wide Web in last three decades. The internet era in Malaysia started during the year 1995 and since then dramatic changes have taken place in terms of internet facilities and c

This paper illustrates business aligned security approach as a key element of an enterprises’s overall business strategy. Business information security is a crucial concern in enterprise management for risk handling operation. The modern era of technology security for businesses is increasingly recognized especially in business strategies. Discon

This paper presents one of the tools used in Value Analysis Value Engineering (VAVE) methodology; Functional Analysis and its implementation during New Product Development (NPD) phase. Current vehicle outer door handle has been redesigned through its functions in order to meet customer requirements of having higher value vehicle, by increasing perf

The prevalence of work-related mental health problem is increasing trends in Malaysia. Among adult population, 12% suffered mental illness such as anxiety, stress,depression and schizophrenia. Majority of them are still working. Mental health assessment among staff is an entry point in providing appropriate mental health care to reduce mental healt