Subject(s): Service industries -- Marketing | Service industries -- Marketing Case studies Contents:Introduction -- The contemporary context -- Service goals: the use of metaphors -- Customer interactions in services -- Consumer experiences -- Service design -- Service employees as operant resources -- Service quality and customer satisfac

Subject(s): Selling -- Psychological aspects | Marketing -- Psychological aspects | Creative ability in business -- Anecdotes | Success in business -- Anecdotes | Businesspeople -- Interviews Holdings: ,Book - General,Gombak Campus Library,General Collection,Open Shelf,HF5438.8 P75 V836I 2008,Available,00011202483

Subject(s): Business -- Information services Directories | International business enterprises -- Directories -- Information services Contents:volume 1. Professional associations, organisations, and bodies -- volume 2. Publications and websites. Holdings: ,Book - Reference,Gombak Campus Library,Reference Collection,,r HF54.5 W927E 2

Subject(s): Industrial organization | Work environment Holdings: ,Book - General,Gombak Campus Library,General Collection,Open Shelf,HD31 D139S 2008,Available,00011225863

Subject(s): Hadith | Hadith -- Texts Holdings: ,Book - General,Gombak Campus Library,General Collection,Open Shelf,BP135 A1 Q1J 2006,Available,00011149181

Subject(s): Nonprofit organizations -- Personnel management | Nonprofit organizations -- Management Holdings: ,Book - General,Gombak Campus Library,,,HF5549 B233H 2004,Available,00011202479

Subject(s): Teams in the workplace | Organizational change Holdings: ,Book - General,Gombak Campus Library,General Collection,Open Shelf,HD66 D996T 2007,Available,00011202522

Subject(s): Technological innovations | Creative ability in business | Technological innovations -- Management Holdings: ,Book - General,Gombak Campus Library,,,HD45 V948M 2008,Available,00011202492

Subject(s): Organizational sociology Holdings: ,Book - General,Gombak Campus Library,General Collection,Open Shelf,HM786 W366O 2006,Available,00011226200

Subject(s): Nonprofit organizations -- Management | Corporations -- Public relations Contents:The basics of strategic communications -- Elements of a strategic communications plan -- Conducting research and targeting audiences -- Framing and developing messages -- Navigating a changing industry -- Making the most of your resources -- Earni