Subject(s): Public services (Libraries) | Libraries -- Customer services | Library employees -- In-service training
Contents:Preparation -- The introduction -- What is customer service? -- Who are our customers? : the customer service chain -- Communication -- Questioning and active listening -- Handling complaints -- Dealing with challeng
Subject(s): Stay-at-home mothers | Online social networks | Teleshopping | Electronic commerce | Thriftiness
Contents:Let's get started -- Change the way you shop -- Get connected online -- Get in the game -- Get it online -- Fantastic freebies -- Make money at home -- Make bonus income with your online activities -- Organization, bala