Subject(s): Total quality management
Contents:The benchmarking concept -- The benchmarking process -- Stage 1: determining what to benchmark -- Stage 2: forming a benchmarking team -- Stage 3: identifying benchmark partners -- Stage 4: collecting and analyzing benchmarking information -- Stage 5: taking action -- Ethical and legal issues -
Subject(s): Yugoslav War, 1991- | Bosnia and Herzegovina -- Politics and government -- 1992 | Kosovo (Serbia) -- Politics and government | Balkan Peninsula -- History -- 20th century
Holdings:
,Book - General,Gombak Campus Library,Small Size Collection,Close Access Shelf,p DR45K16S 1999,Available,00000707644