Subject(s): Drug development -- Case studies
Contents:
Jeffrey A. Robl and Lawrence G. Hamann -- Samuel Chackalamannil -- Ramakanth Sarabu, Jefferson W. Tilley and Joseph Grimsby -- Mark J. Mulvihill and Elizabeth Buck -- Philip R. Hamann -- Ashvinikumar V. Gavai, William R. Foster, Aaron Balog and Gregory D. Vite -- Mark D. Andrews an
Subject(s): Customer services | Customer relations | Interpersonal relations | Customer services -- Case studies | Customer relations -- Case studies
Contents:Professional movers: who's your Gladys? -- The Canfield Companies: where's my refrigerator? -- Paul Reed Smith Guitars: starting from scratch -- Singapore Airlines: the tea s
