Subject(s): Customer services -- Quality control Research | Customer services -- Management Research | Consumer satisfaction -- Research Contents:Introducting service quality -- Approach of the book -- What are services? -- What is Quality? -- Why is the study of service quality important? -- Overview of the rest of the book -- Conceptuali

Subject(s): Peace-building | Peacekeeping forces | Conflict management -- Scandinavia Contents:The old Nordic model : peacekeeping during the Cold War (1947-1987) -- Peace operations after the Cold War : the need for a new model -- The Danish approach to peace operations after the Cold War -- The Finnish approach to peace operations after

Subject(s): Liberalism | Free enterprise | Free trade | Globalization | International economic relations Holdings: ,Book - General,Gombak Campus Library,General Collection,Open Shelf,JC574N438P 2006,Available,00011025614

Subject(s): Emotions | Emotions -- Social aspects | Interpersonal relations Holdings: ,Book - General,Gombak Campus Library,General Collection,Open Shelf,BF531E54S 2006,Available,00011027675

Subject(s): Cognitive therapy | Crisis intervention (Mental health services) Holdings: ,Book - General,Gombak Campus Library,General Collection,Open Shelf,RC480.6 C676D 2007,Available,00011027680

Subject(s): Landscape ecology | Natural resources Holdings: ,Book - General,Gombak Campus Library,General Collection,Open Shelf,QH541.15L35I61L 2002,Available,00011030220

Subject(s): Universiti Malaya -- History | Universities and colleges -- Malaysia Holdings: ,Book - General,Gombak Campus Library,General Collection,Open Shelf,LG173K83K45O 2005,Available,00011028012

Subject(s): Caterers and catering -- Management Holdings: ,Book - General,Gombak Campus Library,General Collection,Open Shelf,TX921M435C 2008,Available,00011033672

Subject(s): Urban renewal -- Great Britain Holdings: ,Book - General,Gombak Campus Library,General Collection,Open Shelf,HT178G7J78U 2008,Available,00011074793

Subject(s): Second language acquisition Holdings: ,Book - General,Gombak Campus Library,General Collection,Open Shelf,P118.2E47A 2005,Available,00011028019