The main purpose of this paper is to enhance the CRM literature through the development of a conceptual model highlighting the impact of human related CSFs on CRM success. A qualitative methodology has been used by extensively reviewing the extant literature on the topic. Evidences suggest that CRM can be successful when a company successfully reta

The purpose of this paper is to discuss the necessity and benefit of environmental engineering education for sustainable development and initiate some practical activities in the context of International Islamic University Malaysia. Brief introduction about the university is included focusing on pertinent environmental issues. Following the overvie

This research seeks to tests the reliability and construct validity of the information technology governance effectiveness. The population comprises the highest ranking IT personnel in Malaysian private organizations. Results from confirmatory factor analysis which utilizes structural equation modeling techniques, confirm a model for IT governance

Marked improvement in the management of thalassaemia has not been matched by progress in psychosocial rehabilitation as thalassaemia continues to pose challenges to patients and their family members. Few studies have been carried out in Malaysia to look at such issues. This study is therefore to explore the concerns, beliefs and feelings about thal

A family takaful certificate is subscribed by a takaful participant for the purpose of preparing financial support for his dependants after his death. The takaful benefits could then be made payable to a nominee named as the beneficiary under conditional hibah (gift). In this respect, the participant is free to decide to whom the benefits are to be

From a linguistic perspective, the word masjid is an Arabic word referring to a place of prostration. It roots derived from sa-jada which means prostration.

Integrating value-oriented perspectives into the principles and practices of software engineering is critical to ensure that software development and management activities address all key stakeholders’ views and also balance short-and-long-term goals. This is put forward in the discipline of Value-Based Software Engineering (VBSE). In this paper,

Preservation and conservation of heritage sites is an essential effort to achieve sustainable development in Malaysia. However, due to rapid development, many heritage sites and buildings are at risk around the world including Malaysia where many developments encroach into heritage sites and diminish the traces of our culture and history that are e

لا يأتي هذا المقال ليستبين وجه الصّواب والحقّ، أو ليثبت الخطأ والباطل في هذا اللّون الجديد من الشّعر العربيّ، الذي اندلع ثائراً على الشّكل المألوف القديم؛ ولكنَّه آتٍ ليستظهرَ هذا الشّعرَ ال�

A deeper understanding of milk composition from different dairy goat breeds would address the potential variance in quality control, as well as to optimize the production process of dairy products. Understanding these parameters will assist in evaluating goat milk quality. This study was designed to identify potential differentiating features the m