Research Output | Dar Al-hikmah Library | IIUM Only
The book deals with the issues how TQM principles can be applied to improve quality for Islamic financial institutions. There are 8 chapters, 1. Introduction to TQM, 2. Customer Satisfaction, 3. Engaging Employees through Suggestion System, 4. Continuous Improvement, 5. Benchmarking, 6. National Quality Awards, 7. Quality Function Deployment, 8. Si