This study examines the corporate governance mechanisms and how they affect firm performance in Malaysia. After the financial crisis in 1997/98, the CG issues have been the most debated, discussed, and researched in the attempt to improve the CG structure accommodating every economy regardless of the economic landscapes. Using a rich and huge data

Purpose – The objective of this study is to examine the impact of PAKSERV model on customers’ satisfaction, loyalty and trust in Malaysian Islamic banks. These comprehensive measures concern on the cultural dimension of service quality by focusing on the mediating role of trust in the Malaysian context. Design/methodology/approach – A survey

The Covid-19 outbreak has clearly pierced the life of humankinds in almost all countries and all members of the society. Understanding and practicing measures for self-protection and maintaining social distance for prevention of transmission of infection are the new guidelines. This study examined decision factors such as perceived severity, suscep

In today’s technology-driven world, an understanding regarding the use of communication technology has emerged as a crucial aspect. Therefore, this study took the initiative of comprehending this phenomenon in the context of the education sector, particularly in the Malaysian setting. The population consists of employees working in the different

Customer loyalty has become an issue of much concern due to cut-throat competition within the retail landscape. It has become vital to undertake a study for the purpose of attaining a clear comprehension about the factors accountable for developing customer loyalty. Thus, this study was carried out in order to examine various factors that pave the

Modern medication has proven to be effective in preventing and curing many types of illnesses and prolonging life of many people. However, as modern medicines rely on the issuance of synthetic medications, they produce negative side effects that practically supersedes the advantages that one gains from using them. Therefore, consumers are in search

Intense competition within the retail industry made it vital to gain a clear understanding regarding the factors that affect customer loyalty towards retailers. It is utmost important for retailers to sustain their prominence through enhancing their base of loyal customers. Keeping this issue in mind, the present study aspires to investigate the fa

This paper addresses the perceptions and practices of doctorate candidates at the International Islamic University Malaysia (IIUM) toward its vision of devoting educational efforts for restoring the dynamic role of the Muslim Ummah in all fields of knowledge and intellectual discourse. It investigates to what extent they possess competent research

Mediation has recently become popular alongside the other means of alternative dispute resolution (ADR) mechanisms. The interest in mediation is universal, and the rise of mediation is global. In Malaysia, mediation is still at the beginning phase, and is still not a widely-acknowledged ADR means, both in private mediation or court-based mediation.

Negotiation is an alternative and yet peaceful means of resolving a dispute, which can be utilised by people or entities to settle their differences through compromise or agreement that would allow the parties to continue to maintain their mutually beneficial relationship after the resolution of their differences. Negotiation is a non-adjudicative,