The primary objective of this paper is to develop a conceptual framework that depicts the impact of technology related critical success factors (CSFs) on customer relationship management (CRM) success, namely, customer satisfaction. This paper uses a qualitative methodology that comprises of a comprehensive literature review of academic researches.

This present study explored the concept of quality of life (QOL) marketing from the perspective of students. Furthermore, it generated qualitative data which will open doors for future research in the same area. This study adopts a qualitative approach, using in-depth face-to-face interviews. A total of twenty participants were selected from differ

Ammoniacal nitrogen in domestic wastewater treatment plants has recently been added as the monitoring parameter by the Department of Environment, Malaysia. It is necessary to obtain a suitable model for the simulation of ammonical nitrogen in the effluent stream of sewage treatment plant in order to meet the new environmental laws. Therefore, this

In radiography, radiation workers are responsible to protect patients and their caregivers from adverse effects of X-rays during diagnostic procedures. The X-ray examination rooms are designated as controlled areas where only authorised persons are allowed to enter. However, sometimes radiographers allow next in-line patients’ and caregivers in X

This study evaluates the performance of ultrafiltration (UF) membrane system in the treatment of biologically treated palm oil mill effluent (POME) coupled with the use of coagulants as pretreatment to reduce turbidity that is associated with the effluent. Series of batch coagulation and flocculation processes with ferric chloride and aluminum sulp

This paper present the preliminary design of a micro-electromechanical system (MEMS) surface acoustic wave (SAW) resonator as a biosensor using COMSOL. The biosensor consists of a SAW resonator which utilizes mechanical acoustic waves as its sensing mechanism. The preliminary study was performed to verify the functionality and obtain the optimal de

This study presents the results of experimental work carried out to evaluate the role of polyacrylamide as dewatering aid in electroforced sedimentation. Electroforced sedimentation experiments under constant electric current density of zinc oxide and kaolin suspended in aqueous media with and without polyacrylamide were carried out and comparison

Electroforced sedimentation experiments under constant electric current density of zinc oxide suspended in aqueous media were carried out and comparison is made between the experimental results and model predictions. The basic differential equation based on the model is solved analytically by assuming that both an electro-osmotic pressure gradient

A family takaful certificate is subscribed by a takaful participant for the purpose of preparing financial support for his dependants after his death. The takaful benefits could then be made payable to a nominee named as the beneficiary under conditional hibah (gift). In this respect, the participant is free to decide to whom the benefits are to be

Violent extremism remains a significant challenge for South-East Asia, but in no country does it pose an existential threat. In Indonesia, Malaysia, Myanmar, the Philippines and Thailand, governments have the capacity to prevent it, while at the same time they should understand that it is unlikely to disappear completely. Whether violent extremism