Summary: It is not a surprise that in recent fierce market of telecommunication, CEM (Customer Experience-Management) has emerged as key differentiator. A positive customer experience leads to increased loyalty, lower churn rate, more recommendations and optimistic word of mouth. Researchers have defined the customer experience management as â

Summary: Social networks have become an essential hub of personal information and individual relationship due to their heavy reliance on these media. Analysis of their interaction can provide a wealth of information about social behavior. Multiple platforms of social networks make this problem interesting, as the information of individual soci

Summary: Information and Communication Technology (ICT) is transferring the old traditional paradigm of teaching and learning into a new paradigm of teaching and learning in order to achieve economic prosperity through the development of human resources. However, in many cases, adoption and use of ICT has not kept its promises up to the expect

Summary: Near field communication is short range contactless communication technology that has made users life convenient around the world by offering mobile payment, digital content exchange and connecting electronic devices with a simple touch or wave. Smartphone technology has brought a new change in our lifestyle whether it is connecting w

Summary: This research elaborates major concerns of pre-planning in Crime Scene Management in search of criminology evidences gathered from specific crime scene investigation processes until the end of reconstruction of crime scene. The ultimate purpose of this analysis to identify imperfections in each preliminary level of administrating and

Summary: Inland Revenue Board of Malaysia (IRBM) is in a dilemma to add private security guards to overcome its security guarding manpower shortage when private security reputation in Malaysia has been tarnished by several cases. The private security service quality has been seen as unsatisfactory. At the same time, if IRBM wants to augment it

Summary: Airline cabin crew are a special group of people who, besides providing services for passengers, are now, more than ever, responsible to handle security and safety situations. As such, security procedures and awareness training (SPAT) has been a must for cabin crew which not only focuses security on-board the aircraft but also when on

Summary: The objective of the case study is to spot the danger and threat to Bank Negara Malaysia premises and propose a group of suggestions for the protection countermeasures to make sure the security of the Bank Negara Malaysia. The Effectiveness CCTV to prevent crime and the way it serves several functions and is employed in each public an

Summary: Privacy and information security awareness in online social networking is important for developing the first layer of protection for online social networking users. In order to develop a high quality and successful privacy and information security awareness plan, the current level of awareness should be properly assessed in depth. Var

Summary: Employees security behavior is a challenge to the confidentiality, integrity, and availability (CIA) of organizational information. This is because there have been cases of employees compromising organizational information systems (IS) through their behavior whether it is performed with or without intention. Although information secur