Subject(s): UCLA Health System | Medical care | Total quality management | Leadership | Success in business Summary: Provides a business model based on the UCLA Health System and explains how other businesses can use the same system to provide excellent customer experiences and dominate their industry. Contents:UCLA Health System experience

Subject(s): Libraries -- Special collections Reference sources | Electronic reference sources -- United States | Reference books -- United States | Collection management (Libraries) -- Case studies -- United States Contents:Reference collection fundamentals -- Reference collection development policies -- Staffing models for reference colle

Subject(s): High technology industries | Small business | Technological innovations -- Economic aspects | Entrepreneurship Contents:Introduction -- The role of the technical entrepreneur -- Clusters, incubators and science parks -- Research and development -- Selling high-technology small-firm products -- Strategy -- Finance -- Conclusions

Subject(s): Customer services | Service industries -- Customer services Contents:Halos and hygiene -- The customer is always right -- Customers and congruency -- Empathy and editorializing -- Words and weapons -- Clutter and clarity -- Listening and learning -- Checklists -- Forms Holdings: ,Book - General,Gombak Campus Library,Gen

Subject(s): Smart power grids -- Dictionaries | Electric power systems -- Dictionaries -- Technological innovations | Electric utilities -- Dictionaries -- Technological innovations Holdings: ,Book - General,Gombak Campus Library,General Collection,Open Shelf,TK3105 H576S 2012,Available,00011267784

Subject(s): Businesspeople -- Biography -- United States | Success in business Holdings: ,Book - General,Gombak Campus Library,General Collection,Open Shelf,HC102.5 A2 S942S 2011,Available,00011266114

Subject(s): Public speaking Contents: Holdings: ,Book - General,Gombak Campus Library,General Collection,Open Shelf,PN4129.15 C712A 2012,Available,00011267775

Subject(s): Internet in education | Computer-assisted instruction | Web-based instruction Holdings: ,Book - General,Gombak Campus Library,General Collection,Open Shelf,LB1044.87 C552O 2011,Available,00011280939

Subject(s): Financial crises Holdings: ,Book - General,Gombak Campus Library,General Collection,Open Shelf,HB3722 L932E 2011,Available,00011302325

Subject(s): Cellular signal transduction | Protein kinases Contents: 1. 2. 3. 4. 5. 6. 7. 8. 9.Hedgehog/Gli controlby ubiquitination/acetylation interplay / 10. 11. 12. 13. 14. 15.A new era for an ancient drug:arsenic trioxide and hedgehog signaling / 16. 17. 18. 19."Patch"-ling up the neurons:revival or enervation? / 20.Activa