Knowledge Resources | Dar Al-hikmah Library | Public Access
Subject(s): Customer relations -- Management | Electronic commerce Contents:OMG! : your customer really is your BFF! -- CRM, CMR, VRM or-- who cares? -- The customer owns the experience -- Enterprise 2.0 : not exactly what you think -- A company like me : new business -- Do you have the ring? : tools for customer engagement -- Love your cu