Subject(s): Libraries and readers -- United States | Customer service -- United States
Contents:Why do we need good customer service? -- Examples of good customer service -- Customer service in a marketing framework -- Management philosophy and commitment -- Employee as a customer -- Staff training -- Problem solving and complaint manageme
Subject(s): Home and school -- Congresses -- United States | Community and school -- Congresses -- United States
Holdings:
,Book - General,Gombak Campus Library,General Collection,Open Shelf,LC225.3S372F,Available,00000387946