Subject(s): Consumer satisfaction | Customer loyalty | Customer relations Contents:Creating a customer measurement and management system -- Strategy and planning -- Building the lens of the customer -- Building the quality-satisfaction-loyalty survey -- From data to information : analyzing quality, satisfaction, loyalty, and profit data --

Subject(s): Corporations -- Case studies -- Growth | Technological innovations -- Case studies -- Economic aspects | Success in business -- Case studies | Leadership -- Case studies | Industrial management -- Case studies Holdings: ,Book - General,Gombak Campus Library,General Collection,Open Shelf,HD38.2T851T 2001,Available,00000

Subject(s): Democracy -- Arab countries | Political participation -- Arab countries | Civil society -- Arab countries | Arab countries -- Politics and government -- 1945- Holdings: ,Book - General,Gombak Campus Library,General Collection,Open Shelf,JQ1850A91M394K 2000,Available,00000873164

Subject(s): Organizational sociology -- Research | Organization -- Research Methodology | Organizational behavior -- Research Holdings: ,Book - General,Gombak Campus Library,General Collection,Open Shelf,HM786B847O 2001,Available,00000714330

Subject(s): Adult education -- Administration -- Great Britain | Universities and colleges -- Administration -- Great Britain Holdings: ,Book - General,Gombak Campus Library,General Collection,Open Shelf,LC5256G7L957M 2001,Available,00000682333

Subject(s): Paradise (Islam) Holdings: ,Book - General,Gombak Campus Library,Less Used Collection,Open Shelf,BP166.87A865W 2002,Available,00000891625

Subject(s): Civilization, Modern | Sociology -- Philosophy Holdings: ,Book - General,Gombak Campus Library,General Collection,Open Shelf,HM447W134T 2001,Available,00000682334

Subject(s): MATLAB | Numerical analysis -- Data processing Holdings: ,Book - General,Gombak Campus Library,General Collection,Open Shelf,QA297H939G 2001,Available,00000682318

Subject(s): Rىsumىs (Employment) Holdings: ,Book - General,Gombak Campus Library,General Collection,Open Shelf,HF5383A427R 2001,Available,00000709904

Subject(s): Boxcar children (Fictitious characters) -- Fiction | Family -- Fiction | Caves -- Fiction | Brothers and sisters -- Fiction | Orphans -- Fiction | Detective and mystery stories | American fiction Summary: While exploring the caves around Dragon's Mouth Cavern, a series of unusual and somewhat frightening events convinces the Ald