Subject(s): Customer services | Consumer satisfaction | Customer loyalty Summary: The authors focus on battle-tested techniques that are immediately applicable in any business context, allowing you to create unrivaled customer loyalty in your own business context. Contents:Introduction: The only shop in the marketplace -- The engineer on th

Subject(s): Family medicine Summary: "Perhaps more remarkable is how much hasn't changed in the past quarter century. The patient-centered encounter remains the backbone of effective care, whether in the office, on the telephone or online. In these encounters, attentiveness to the interaction between biological, socioeconomic, and psych

Subject(s): Biomathematics | Bioinformatics | Computational biology Summary: "Mathematics of Bioinformatics: Theory, Methods, and Applications provides a comprehensive format for connecting and integrating information derived from mathematical methods and applying it to the understanding of biological sequences, structures, and networks. Ea

Subject(s): Health facilities -- Risk management | Medical errors -- Prevention Summary: "Completely revised and updated this book offers a step-by-step guide for implementing the Institute of Medicine guidelines to reduce the frequency of errors in health care services and mitigate the impact of those errors that do occur. It explores the

Subject(s): Photography -- Digital techniques | High dynamic range imaging Summary: High dynamic range photography lets you capture the myriad colors and levels of light that you can see in the real world, and the results are amazing photographs that run the gamut from super real to surreal. Contents:Welcome to the world in HDR -- Photograp

Subject(s): Authors, Japanese -- Fiction | Male friendship -- Fiction | Suicide -- Fiction | Psychological fiction, Japanese | Berlin (Germany) -- Fiction Summary: Late in his life, writer Kogito Choko reconnects with his estranged friend, the filmmaker Goro Hanawa. Goro's subsequent suicide causes Kogito to examine and reexamine Goro's

Subject(s): Coal mines and mining -- Fiction | Ghost stories | Grandfathers -- Fiction | Old age -- Fiction | England -- Fiction Summary: Thirteen-year-old Kit goes to live with his grandfather in the decaying coal mining town of Stoneygate, England, and finds both the old man and the town haunted by ghosts of the past. Holdings: ,

Subject(s): Ultrasonic imaging Summary: From the Publisher: Gain a firm understanding of normal anatomy and physiology from a sonographic perspective! Sonography: Introduction to Normal Structure and Function, 3rd Edition shows normal anatomy as it appears during scanning, with labeled drawings explaining what you should notice. With this kno

Subject(s): Dental technology -- Problems, exercises, etc Summary: "Basics of Dental Technology is a major new resource for undergraduate dental students and trainee dental technicians. Employing a task-based approach, the book offers step-by-step guidance to the current techniques and materials used in dental technology. As well as providi

Subject(s): Montalván, Luis Carlos | Service dogs -- United States | Human-animal relationships | Men with disabilities -- Biography -- United States Summary: "Tuesday has a personality that shines. I am not kidding when I say it is common for people to pull out their cell phones and take pictures of and with him. Tuesday is that kind of d