Subject(s): United Nations | Women in development -- International cooperation History | Women's rights -- International cooperation History
Contents:Introduction: Women, development, and equality : history as inconclusive dialogue -- Setting the stage for equality, 1945-1965 -- Inscribing development into rights, 1966-1975 -- Question
Subject(s): Consumer satisfaction | Customer relations | Reengineering (Management)
Contents:What is this thing called process mapping? -- Process identification -- Information gathering -- Interviewing and map generation -- Map generation : an example -- Analysis -- Map analysis : an example -- Pitfalls and traps -- Customer mapping -- RA
